Natural
BlackLaunch prices and delivery times
How do launch prices work?
Selected pieces are offered at a launch price until 30 November. The product page shows the full price, the launch price and your saving, and the launch price is applied automatically at checkout. After 30 November the full price applies.
How long will my order take?
Every product page shows either how soon the piece is ready to dispatch, for example "Ready to dispatch in 2 to 4 weeks", or the month we expect to deliver it. You will see the same in your order confirmation. Many of our furniture pieces are ready in 2 to 4 weeks, and our alabaster and travertine lighting is currently dispatched in around 8 weeks.
How does ordering a piece with a longer delivery time work?
Your piece is reserved for you as soon as you order. You pay at checkout in the usual way, and we email you with updates until it arrives.
What if my plans change?
If you change your mind before your piece is dispatched, you receive a full refund. Once it arrives you still have 14 days to return it, as set out in our Returns & Refunds policy. Just email sayhello@kunal-trehan.com and we will help.
Will you keep me updated?
Yes. We will email you as your order progresses and contact you to arrange delivery once it is ready.
Can I order pieces with different delivery times together?
Yes. Orders are usually delivered together once everything is ready. If you would prefer pieces sent separately as they become ready, please contact us after ordering.
Delivery
Do you charge for delivery?
Delivery is complimentary to England, Wales and Scotland, including the Highlands and Islands. Delivery to Northern Ireland is £45 on orders up to £499.99, £95 on orders from £500 to £1,949.99, and £125 on orders of £1,950 and over, shown at checkout. See our Delivery Information page for full details.
Do you deliver internationally?
Yes, most of our pieces can be delivered internationally, including to the Channel Islands and the Isle of Man. International delivery is quoted individually: use the "Delivery outside the UK: request a quote" link on any product page, or email sayhello@kunal-trehan.com with the pieces you are considering and your delivery address. Import taxes and duties may apply and are the responsibility of the recipient.
Lighting
Are bulbs included?
No, unless the product page says the light has an integrated LED. The bulb fitting is listed in each product's specification. We recommend warm white LED bulbs of around 2700K. For more advice, open "How Kunal Would Style It" on any light.
Do I need an electrician?
Yes. Our ceiling and wall lights must be hardwired by a qualified electrician.
Can I use the lights in a bathroom or outside?
No. Our alabaster lights are rated IP20 for indoor use only.
Will my light look exactly like the photographs?
Alabaster is a natural stone, so the veining, tone and translucency of every piece are unique. Your light will share the design and finish shown, with its own natural character.
Can I get advice before I order?
Yes. Send us a photo or plan of your room and we will advise with our compliments, or book a 20-minute private styling appointment with one of our designers.
Can a light be customised?
Please get in touch using the "Customise" link on the product page and we will let you know what is possible.
How do I clean alabaster?
Dust with a soft, dry cloth once the light is switched off and cool. Avoid water and cleaning products, as the stone is porous.
Furniture
Will it fit through my door?
Please measure every door, hallway, stair turn and lift on the way to the room, including the diagonal depth of the piece. The full measurements are in the Dimensions tab on each product page. If you are unsure, send us photos of the access and we will check it for you.
Can a piece be made in a different fabric or size?
Many of our pieces can be tailored. Use the "Customise" link on the product page and tell us what you have in mind.
How do I care for natural stone?
Travertine and marble are porous. Use coasters, wipe up spills straight away and clean only with a soft, damp cloth and a pH-neutral cleaner.
Orders, payment and returns
How do I pay?
You can pay securely online at checkout. Every piece is paid for when you place your order, including pieces with a longer delivery time.
What is your returns policy?
Standard pieces can be returned within 14 days of delivery if they are unused and in their original packaging. Please see our Returns & Refunds page for full details.
How do I request a return?
Sign in to your account, open the order and choose Request return, or email sayhello@kunal-trehan.com with your order number. We will review your request and email you the next steps.
What if my piece arrives damaged?
Please check your delivery on arrival and let us know straight away at sayhello@kunal-trehan.com, with photographs if possible. We will put it right.
Trade
Do you offer trade pricing?
Yes. Interior designers, architects, specifiers and retailers can apply for a trade account on our Trade Program page. Once approved, your trade pricing is applied automatically whenever you are signed in. See our Trade Terms.
Still have a question?
Our team is here to help. Email us at sayhello@kunal-trehan.com.
