Privacy, Security & Cookie Policy
At Kunal Trehan® Casa Maison Home, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your luxury retail experience. We comply with all applicable UK data protection and consumer legislation.
References to ‘Kunal Trehan® Casa Maison Home’, ‘we’, ‘us’ or ‘our’ refer to Kunal Trehan® Casa Maison Home. We reserve the right to amend this policy at any time. Should any updates occur, a notice will be posted on our website.
For queries about this policy, please contact us by emailing sayhello@kunal-trehan.com.
What Personal Information Do We Collect?
The personal information we collect depends on how you interact with us, and may include:
- Title
- Name
- Email address
- Delivery and billing address(es)
- Date of birth
- Telephone number(s)
- Purchase history
- Payment details
We may also collect:
- Information via cookies and similar technologies (see Cookie section below)
- Details of customer service interactions or showroom services used
- Lifestyle details such as interests or preferences (with your consent), which may include sensitive information (e.g., health or religious beliefs)
How and Why We Use Your Information
You provide information directly when making a purchase, arranging an appointment, or registering for services, events, or competitions. We may also receive updates indirectly (e.g., updated address from Royal Mail redirect services).
We use your information to:
- Process purchases and provide our services
- Enhance and personalise your customer experience
- Meet legal obligations (e.g., anti-money laundering)
- Carry out internal reporting and analysis
- Provide private and personal shopping services
- Communicate relevant marketing or service updates (with your consent)
Information Collected During Purchase
Whether purchasing in-store, online at www.kunal-trehan.com, over the phone, or via invoice, we collect only the information necessary to fulfil your order. This may include payment and contact details, and information shared with third-party delivery partners.
We may request additional information for fraud prevention or legal compliance. Where required, personal data may be shared with regulated authorities.
CCTV and Security
To protect clients, staff and property, CCTV operates in our premises. If requested by law enforcement or regulatory bodies investigating suspected illegal activity, we may be legally required to provide access to footage.
Online Shopping and Cookies
Our website is hosted by a third party on our behalf. When you visit www.kunal-trehan.com, we collect device and browsing data via cookies and pixel tags. This allows us to:
- Retain items in your shopping bag
- Recognise logged-in users
- Identify your currency or region
- Analyse browsing habits and tailor marketing communications
- Display personalised banner adverts on third-party websites
Some cookies are essential for functionality. Others help us analyse user behaviour and improve your experience. You can manage cookie preferences via your browser or through settings provided in our cookie pop-up.
Shopping Services
Our Personal and Private Shopping services are curated to offer a bespoke experience. Use of these services may involve sharing additional personal preferences, occasions or sensitive information with our team. We always obtain your consent before using such information.
With your permission, we may also share relevant details with partner brands to complete a purchase. Please request their individual privacy policies if applicable.
Events, Competitions, and Surveys
If you take part in competitions, events or surveys, we collect data to:
- Manage entries and communications
- Fulfil promotions or prize arrangements
- Analyse participation and feedback
- Plan future offerings
Where events are hosted by third parties or brand partners, their separate privacy policies may apply.
How We Keep Your Information Secure
We use appropriate organisational and technical security measures to protect your data, and all third-party partners undergo security due diligence.
Although our website uses encryption, no online data transmission is entirely secure. Please avoid sending sensitive data (e.g., passwords or card details) via email or messaging apps.
If you create a password for our website, you are responsible for keeping it confidential.
We will never sell your information or share it with third parties for marketing purposes without your explicit consent.
Your Rights and Managing Your Information
You have the right to:
- Access a copy of your personal information (subject access request)
- Request correction or deletion of inaccurate data
- Restrict or object to data processing
- Request data portability
- Withdraw consent at any time (where applicable)
- Object to automated decision-making and profiling
To exercise any of the above rights or request further information, please contact sayhello@kunal-trehan.com.
Marketing Preferences
We will only send you marketing communications with your consent and via your chosen contact channels. You can manage preferences or unsubscribe at any time via:
- The ‘Unsubscribe’ or ‘STOP’ link in emails or SMS
- Emailing sayhello@kunal-trehan.com
If no interactions or purchases occur within two years, and there’s no recent engagement with our communications, we may prompt you to re-subscribe. If not actioned, we will cease marketing communications.
With your consent, we may also use your encrypted contact details (email or phone number) with digital platforms like Facebook, Instagram or Google to deliver personalised adverts or reach similar audiences.
To opt out of such advertising, please email sayhello@kunal-trehan.com or follow the instructions provided by the respective social media platforms.
How Long Do We Keep Your Information?
We retain personal information for as long as necessary to provide services, comply with legal obligations, or fulfil our business purposes.
Typically, your data will be retained for up to 6 years following your last interaction, unless a shorter or longer period is required by law.
Contacting Us
If you have any questions about this policy or your personal data, you can contact us at:
Email: sayhello@kunal-trehan.com
Website: www.kunal-trehan.com
Changes to This Policy
Any significant changes to how we use your information will be communicated via email or on our website.
Latest update: July 2025