At Kunal Trehan® Casa Maison Home, we believe in getting things right, especially when something goes wrong. This client-first philosophy is central to everything we do, and it is one of the many reasons clients trust us to deliver excellence.

This policy is here to give you peace of mind, ensuring that any issues are handled swiftly, without unnecessary forms or frustration.

14-day returns

We offer a 14-day returns policy on all of our standard pieces, including pieces bought on pre-order. Returns must be requested within 14 days of delivery.

How to request a return

• From your account: sign in at kunal-trehan.com with your email address, open the order and choose Request return. Select the pieces you would like to return and tell us why.
• By email: email sayhello@kunal-trehan.com with your order number and the pieces you would like to return.

We review every request personally and will email you to confirm, with the next steps for collection or for sending the piece back to us.

Conditions for return

To be eligible for a return and refund:

• Returns must be requested within 14 days of delivery.
• Items must be unused, undamaged and uninstalled.
• Items must be in their original packaging (both inner and outer) and in resaleable condition.

Returns that do not meet these conditions may be declined.

Return delivery

Returns are complimentary on smaller pieces delivered by a one-person courier, such as lighting, artwork and accessories. For larger pieces delivered by our two-person team, a collection charge of £99 applies; we confirm it when we approve your return and deduct it from your refund. There is no charge if a piece is faulty, damaged or not as described. You are also welcome to send a piece back yourself, at your own cost, once your return is approved; we strongly recommend a tracked, insured courier, as we cannot accept responsibility for items lost or damaged in transit.

Refunds

Once your return is received and inspected, your refund will be issued within 14 days to your original method of payment.

Pre-orders

Pre-order pieces are covered by this policy in exactly the same way as any other purchase. If your plans change before your piece is dispatched, please email sayhello@kunal-trehan.com with your order number and we will refund you in full.

Customised pieces and ex-display items

Pieces made to your own specification through our customisation service, such as a non-standard size or your own choice of fabric, and ex-display items are non-refundable unless the item arrives faulty or damaged, or does not match the specification agreed at the time of order.

Damages

Every item is carefully quality-checked before dispatch and delivered by a reputable courier. In the unlikely event that something arrives damaged, please notify us within 48 hours of delivery at sayhello@kunal-trehan.com with your order number and clear photographs of the damage from several angles.

If the outer packaging appears damaged, please note this on the delivery paperwork before signing and photograph it before opening. The goods inside are often unaffected, but any visible damage must be reported to us straight away. We will resolve all valid issues promptly and fairly.

Specification issues or faults

If a product is faulty or does not match the agreed specification, please email sayhello@kunal-trehan.com within 48 hours of receipt with your order details and clear photographs. There is no return charge for faulty, damaged or misdescribed pieces.

Trade orders

Orders placed through a trade account are covered by our Trade Terms.

Your statutory rights

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected.

Still have questions?

We are here to help. Email sayhello@kunal-trehan.com. For more information, please also see our Terms & Conditions.