These Trade Terms apply to every purchase made through a Kunal Trehan® Casa Maison Home trade account. They sit alongside our Terms & Conditions; where the two differ, these Trade Terms apply. KUNAL TREHAN ® Casa Maison Home is a trading name of Touched Interiors® Limited, 26 Blackfriars Street, Manchester, M3 5JS (company number 07147397, VAT number 111810270).
1. Who can apply
The trade programme is for registered businesses working in interiors: interior designers and architects, hoteliers and specifiers, property developers, and retailers with a showroom or an online store. You apply on behalf of your business and confirm that the account will be used for business purposes.
2. Applying and approval
Begin by creating your login with your business email address, then complete the short application on our Trade Program page. We review every application personally and may ask for more information, such as your company or VAT number, trade references or examples of your work. Approval is at our discretion. Once approved, we will email you and your trade pricing is linked to that login.
3. Your trade account
Each trade account belongs to one business. Sign-in is by a six-digit code sent to your email address, so please keep access to that email account secure and tell us straight away if someone leaves your business or your details change. You are responsible for orders placed through your account. Please let us know if you would like colleagues to have their own login.
4. Trade pricing
Your trade discount depends on your trade category and is confirmed in your trade account once approved. It is applied automatically at the basket and checkout whenever you are signed in, on furniture, lighting and artwork from our collections. Trade pricing does not apply to services, such as styling appointments and interior design, or to delivery charges.
Trade pricing cannot be combined with pre-order discounts, promotions or other offers; where more than one applies, the better price is used. Prices on our website include VAT, and a VAT invoice is provided with every order. Your trade pricing is confidential to your business and must not be shared.
5. Quotations and orders
You can order online, or ask your account manager for a written quotation for larger projects, multiple pieces, customised pieces or international delivery. Quotations are valid for 30 days unless stated otherwise, and can be paid by bank transfer or through the secure payment link on the quotation. Every order is subject to availability and to our acceptance.
6. Payment
Trade orders can be paid by bank transfer or by card. When you are signed in to your trade account, bank transfer is offered at checkout; our bank details are shown once you place the order and in your order confirmation email, and are also given on every quotation.
Please use your order or quotation number as the payment reference. Orders paid by bank transfer are confirmed, and pieces are reserved or ordered from our workshops, once cleared funds reach our account. If payment has not cleared within 7 days of the order or quotation, we may cancel it and release any reserved pieces. Payments must be made in pounds sterling, and any bank or transfer charges are paid by you.
Payment in full is required when the order is placed, including for pre-order pieces, unless we have agreed a deposit in writing for a project order. Where a deposit is agreed, the balance must be paid before dispatch, and goods remain our property until they have been paid for in full.
For your security, our bank details will never change by email. If you receive a message asking you to pay a different account, please do not pay it and call or email us to check first.
7. Specification and customisation
You are responsible for checking the specification of every piece you order, including dimensions, finishes, fabrics and suitability for its intended use and location. Fabric samples are available on request. Customised and bespoke pieces are made to the specification you approve in writing, and that approval is final.
8. Lead times and delivery
Lead times are shown on each product page and confirmed on your quotation or order. For orders paid by bank transfer, lead times run from the date cleared funds are received. They are given in good faith and we will tell you straight away if one changes, but we are not liable for losses caused by delays outside our control. UK delivery is charged as set out in our Delivery policy. We are happy to deliver directly to your client or project address; you are responsible for making sure access is suitable and that someone is present to receive and check the delivery. International delivery is quoted individually.
9. Damage and faults
Goods must be checked on delivery. Any damage must be noted on the delivery paperwork and reported to us within 48 hours, with photographs, at trade@kunal-trehan.com. Faulty or damaged pieces will be repaired, replaced or refunded at our choice.
10. Returns and cancellations
Trade purchases are business purchases, so the consumer rights to cancel and return do not apply. We do not accept returns on trade orders unless the goods are faulty. Faulty goods must be reported within 48 hours of delivery, as set out in section 9, and will be repaired, replaced or refunded at our choice. Orders cannot be cancelled once a customised or bespoke piece has gone into production. Refunds are made to the account or card the payment came from.
11. Retailers
Approved retailers may resell our pieces to their own customers. Unless we agree otherwise in writing, you must not advertise our pieces below our current retail price, and you may only use our product images and descriptions to sell our pieces, without altering them or removing the Kunal Trehan® name. You remain responsible for your own customers, including their returns and statutory rights.
12. Designers and specifiers
You may pass your trade pricing on to your clients or charge for your own services as you choose. Our contract is with your business, and you remain responsible for payment and for the specification, even where goods are delivered to your client.
13. Our brand and images
The Kunal Trehan® name, logos, product designs, photography and website content belong to us. You may share our product images with your clients for the purpose of specifying and selling our pieces. Any other use, including in marketing or on social media, needs our written permission.
14. Account review and closure
We may change your trade category, pricing or these terms from time to time. We may suspend or close a trade account at any time and without notice, at our discretion, including where it is inactive, misused or used in breach of these terms. Orders already accepted will still be fulfilled on the terms agreed when they were placed. You can close your trade account at any time by emailing trade@kunal-trehan.com.
15. Liability
We are not liable for indirect or consequential losses, including loss of profit or business. Our total liability for any order is limited to the price paid for the goods. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
16. Data protection
The information you give us when applying and ordering is handled in accordance with our Privacy Policy.
17. Law
These Trade Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact the trade team
For applications, quotations and project support: trade@kunal-trehan.com, or Kunal Trehan® Casa Maison Home, 26 Blackfriars Street, Manchester, M3 5JS.