Company information

KUNAL TREHAN ® Casa Maison Home is a trading name of Touched Interiors® Limited.
Registered office: 26 Blackfriars Street, Manchester, M3 5JS, United Kingdom
Company registration number: 07147397
VAT registration number: 111810270

These Terms & Conditions apply to all retail purchases made via the website www.kunal-trehan.com ("the website"), by email or by invoice. These terms are governed by and comply with UK laws and regulations. Purchases made through a trade account are also governed by our Trade Terms. Separate Terms & Conditions govern the provision of interior design and professional services.

1. Introduction

References to "Kunal Trehan Casa Maison Home", "Casa Maison", "we", "us" or "our" refer to Touched Interiors® Limited. By using our website or placing an order through it, you agree to be bound by these terms. We reserve the right to amend the terms at any time; continued use of the site constitutes acceptance of any updated terms. These terms are available in English only. Your statutory rights are not affected.

For further information, please contact us at sayhello@kunal-trehan.com or by post at Kunal Trehan Casa Maison Home, 26 Blackfriars Street, Manchester, M3 5JS.

2. Definitions

• "Agreement": these Terms & Conditions of sale
• "Goods" or "Products": the items purchased by you
• "Order": your request for the purchase of goods
• "Price": the total amount payable inclusive of VAT, excluding delivery or storage
• "You" or "Your": the person making the purchase

3. Use of the website

You may use this website for personal and non-commercial use only, except where our Trade Terms allow otherwise. Unauthorised use, including modification or commercial exploitation, is prohibited. We are not responsible for any disruption, viruses or damage incurred through use of the website; use of the site is at your own risk. Access from outside the UK is subject to local legal compliance.

4. Your account

You can create a complimentary account, which also gives you membership of The Inner Circle. There is no password: each time you sign in, we email you a six-digit code. Your account shows your orders and deliveries, your saved pieces and your style profile, and lets you request a return. Please keep access to your email account secure, as anyone who can read your emails can sign in. We may suspend or close an account that is used fraudulently or in breach of these terms.

5. Orders and purchases

Orders placed online or by invoice are subject to confirmation and availability. Goods may be in stock or available on pre-order.

• You will receive an order acknowledgement by email after submitting your order.
• Orders are confirmed once dispatch is arranged.
• Lead times are stated on the individual product pages. Extended lead times will be communicated.
• Full payment, or an agreed deposit, is required when the order is placed. This includes pre-orders.
• Some orders, such as international deliveries, bespoke pieces and larger projects, are confirmed by a written quotation and paid through a secure invoice link.
• Errors in pricing may result in cancellation or adjustment of your order.
• Ex-display items are sold as seen.

6. Delivery

Lead times for delivery are stated on each product page. Delivery is complimentary to England, Wales and Scotland. Delivery to Northern Ireland is charged by order value (£45 up to £499.99, £95 from £500 to £1,949.99, £125 from £1,950) and shown at checkout. International delivery, including the Channel Islands and the Isle of Man, is quoted individually and confirmed before you order or by invoice; you can request a quote from any product page. We will contact you to arrange delivery once your order is ready. If we do not hear from you within 28 days of contacting you, storage fees may apply, and goods uncollected after 3 months may be resold. Full details are in our Delivery policy.

7. Access and installation

You are responsible for ensuring access to your property is suitable. Additional charges may apply for complex deliveries or failed access.

• Furniture is delivered up to first floor level unless lift access is available or we have agreed otherwise.
• Site surveys are available on request.
• Goods must be checked on delivery. Any damage or defects must be noted on the delivery paperwork and reported to us within 48 hours, with photographs.

8. Returns and refunds

You may return standard pieces, including pieces bought on pre-order, within 14 days of delivery provided they are unused, undamaged and in their original packaging. You can request a return from your account (open the order and choose Request return) or by emailing sayhello@kunal-trehan.com with your order number. Pieces customised to your own specification, and ex-display items, are non-refundable unless faulty or not as described.

Returns are complimentary on smaller pieces delivered by a one-person courier. Larger pieces delivered by our two-person team incur a £99 collection charge, which is deducted from your refund. There is no charge if a piece is faulty, damaged or not as described. If you send a piece back yourself, please use a tracked, insured service, as we cannot accept responsibility for goods lost or damaged in transit. Refunds are issued within 14 days of the goods being received and inspected. Full details are in our Returns & Refunds policy. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.

9. Product descriptions and samples

We make every effort to ensure product details are accurate. As many materials are natural, variations in colour, grain and veining may occur and are part of the character of each piece. Fabric samples are available on request and are a guide to colour and texture; small variations between samples and production batches are normal.

10. Offers, pre-order pricing and styling credit

Promotions, including pre-order offers, are subject to separate terms and may be amended or withdrawn at our discretion. Eligibility and conditions will be specified for each offer. Pre-order discounts, trade pricing and other offers cannot be combined; where more than one applies, the better price is used. If you book a Private Styling Appointment, the appointment fee is held in your account as credit against your next order. The credit can be used once, is not transferable and has no cash value.

11. Liability

We are not liable for indirect or consequential losses. Our total liability is limited to the value of the goods purchased. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

12. Legal jurisdiction

These terms are governed by English law. Disputes may be brought in the English, Scottish or Northern Irish courts depending on your residency.

13. Intellectual property

All content, logos and design on this site are the property of Kunal Trehan® and Touched Interiors® Limited unless otherwise stated. Use without permission is prohibited.

14. Data protection

Your personal information is handled in accordance with our Privacy Policy.

Contact us

For queries, complaints or requests under these terms: sayhello@kunal-trehan.com, or Kunal Trehan® Casa Maison Home, 26 Blackfriars Street, Manchester, M3 5JS.